Hello and thank you for being part of the Rainbow City Performing Arts family! We greatly appreciate your support and want to ensure that your experience with us is nothing short of fantastic. Below, you'll find our refund policy that covers physical goods, digital goods, organizational memberships, ticket sales, and donations.
Please keep in mind that this refund/return policy is subject to change without prior notice. We recommend checking back periodically for any updates.
If you have any questions or need further assistance, our caring customer service team is here to help. Reach out to us at our contact form.
Physical Goods
Returns
We're happy to accept returns of physical goods within 30 days of your original purchase. Just make sure the item is unused, in its original packaging, and accompanied by the receipt or proof of purchase.
Refunds
Once we receive the returned item and check it over, we'll process your refund back to your original payment method within 10 business days.
Shipping Costs
You'll be responsible for any shipping costs associated with returning the item, unless it's our mistake – in which case, we'll gladly cover the shipping for you.
Digital Goods
Refunds
We understand that sometimes digital purchases can be tricky. Unfortunately, we can't offer refunds for digital products like music downloads and digital event tickets. We kindly ask that you carefully review all the details and specs before hitting that "purchase" button.
Organizational Memberships
Cancellations
Life happens, and we get it. If you need have your membership refunded, simply reach out to our Director of Membership. If it's greater than 2 weeks from the term's first performance, we'll gladly refund your membership in full. After that, we won't be able to offer refunds for membership cancellations.
Ticket Sales
Refunds
We want your experience with us to be unforgettable, but sometimes unforeseen circumstances occur. If an event gets canceled, we'll issue a refund to your original payment method. And if there's a rescheduled date that you can't make, no worries – our caring customer service team is here to help you out.
Ticket Transfers
We know plans can change, and we're here to accommodate that. If you need to transfer your ticket to someone else, just reach out to us and provide the details. We'll take care of the rest!
Donations
Refunds
We are beyond grateful for your generous donations to Rainbow City Performing Arts. Please know that your donations are non-refundable. Your support directly impacts our mission and allows us to make a positive difference in our community.
Tax Deductions
As a registered non-profit organization, your donations to Rainbow City Performing Arts may be eligible for tax deductions. It's always a good idea to consult with a tax professional for specific advice related to your donations.