Discord Community Manager

JOB SUMMARY

The Discord Community Manager is responsible for overseeing all aspects of RCPA’s Discord server operations and administration, including moderator team management, community growth, and server development. This role involves strategic planning, team leadership, and ensuring the server provides value to the RCPA community while maintaining a safe and engaging environment.

DUTIES & RESPONSIBILITIES

• Recruits, trains, and manages the volunteer moderator team
• Develops and updates community guidelines and moderation policies
• Develops training materials and documentation for the moderation team
• Plans and oversees community events and engagement initiatives
• Coordinates with RCPA leadership to align server goals with organizational objectives
• Handles escalated issues and makes final decisions on complex moderation cases
• Creates and maintains server structure, channels, and roles
• Analyzes server metrics and community feedback to improve user experience
• Maintains server security and implements best practices for Discord administration

KNOWLEDGE / SKILLS / ABILITIES

• Extensive experience with Discord server management and administration
• Strong leadership abilities and team management experience
• In-depth understanding of Discord’s features, bots, and security tools
• Excellence in written and verbal communication
• Experience in community building and engagement strategies
• Ability to handle sensitive situations with diplomacy and discretion
• Strategic thinking and problem-solving skills
• Understanding of digital community dynamics and trends
• Knowledge of data analysis and reporting

SUPPORT

• Direct access to RCPA leadership team
• Administrative support for documentation and planning
• Regular meetings with organizational leadership
• Resources for professional development

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Work involves using a computer or mobile device for extended periods
• Must be able to read and respond to text-based communications
• Ability to handle multiple conversation threads simultaneously
• May need to respond to time-sensitive situations
• Remote work environment with flexible scheduling

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.