Discord Community Moderator

JOB SUMMARY

The Discord Community Moderator is responsible for maintaining a safe, welcoming, and engaging environment on RCPA’s Discord server. This role involves monitoring conversations, enforcing community guidelines, and supporting community members to ensure positive interactions and meaningful discussions.

DUTIES & RESPONSIBILITIES

• Monitors chat channels and ensures conversations align with community guidelines
• Reviews and moderates user-generated content to maintain appropriate standards
• Responds to user reports and addresses conflicts or inappropriate behavior
• Welcomes new members and helps them navigate the server
• Assists in organizing and facilitating community events and discussions
• Documents and reports serious incidents to server administrators
• Participates in moderator team meetings and coordination

KNOWLEDGE / SKILLS / ABILITIES

• Experience with Discord platform and moderation tools
• Strong understanding of online community dynamics and digital etiquette
• Excellent written communication and conflict resolution skills
• Ability to make quick, fair decisions while following established guidelines
• Patience and empathy when dealing with community members
• Basic understanding of digital safety and privacy practices

SUPPORT

• Initial training on server rules, moderation tools, and procedures
• Access to senior moderators and administrators for guidance
• Regular team meetings to discuss issues and improvements
• Ongoing support through private moderator channels

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Work involves using a computer or mobile device for extended periods
• Must be able to read and respond to text-based communications
• Ability to handle multiple conversation threads simultaneously
• May need to respond to time-sensitive situations
• Remote work environment with flexible scheduling

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.