Membership Coordinator

Do you thrive on building connections and creating welcoming spaces for others? Become a Membership Coordinator at Rainbow City Performing Arts and help ensure every member feels valued, supported, and inspired in an organization dedicated to celebrating diversity through music and the arts. This volunteer role offers you the opportunity to use your skills to foster an inclusive community, make meaningful contributions, and grow as a leader in member engagement and accessibility.

What You’ll Do

You’ll take charge of onboarding and supporting members, ensuring they’re connected to the ensembles and opportunities that match their interests. From keeping membership materials up to date to managing communications and retention programs, you’ll play a vital role in building connections and ensuring each member feels included. You’ll collaborate with staff and volunteers to make every member’s experience as accessible and meaningful as possible.

What You’ll Gain

• Community Impact: Be at the heart of an organization that uplifts diverse voices and celebrates individuality. Your work will create a more inclusive and connected community for everyone.
• Skill Development: Sharpen your communication, project management, and member engagement skills while making a measurable difference in a nonprofit setting.
• Inclusivity in Action: Help design and implement programs that prioritize accessibility and equity, ensuring everyone can participate fully.
• Support & Collaboration: Work closely with a supportive team, including the Programs Manager, to bring your ideas to life and make membership experiences exceptional.
• Leadership Opportunities: Lead the charge in creating processes and programs that strengthen member retention and satisfaction across all ensembles.

What You Bring

You’re empathetic, detail-oriented, and passionate about creating welcoming spaces. Experience in member engagement, project management, or communications gives you the tools to thrive in this role. You’re also organized and eager to collaborate, bringing a solutions-focused mindset to every task.

The Support You’ll Have

We’re here to help you succeed. You’ll have access to resources, guidance, and a team that shares your vision for creating a vibrant, inclusive community. Together, we’ll empower members to express themselves and feel at home in Rainbow City.

JOB SUMMARY

Oversees onboarding and retention of members of the organization. This includes operating the process to onboard new members, iterating materials, improving accessibility, overseeing member communication portals, and managing retention programs.

DUTIES & RESPONSIBILITIES

• Operates process to receive new member requests and ensure those individuals connect with the next opportunity to join an ensemble.
• Iterates and maintains materials for prospective members including current season information.
• Understand the status and membership needs of each ensemble in the organization.
• Assists members with accessibility needs to participate including connecting them with peer members and staff to provide additional assistance as well as connecting to inclusion programs.
• Manages member circles and retention programs to increase inclusion.
• Utilizes effective communication and interpersonal skills that align with and support the organization’s Mission and Core Values.
• Complies with the organization’s by-laws, policies, procedures, and member covenants; seeks clarification and guidance as necessary.

KNOWLEDGE / SKILLS / ABILITIES

• Experience leading member engagement programs.
• Proven interpersonal and communication skills.
• Attention to detail to maintain consistent and timely communications
• Proficiency with electronic spreadsheet and word processing applications.
• Experience with project management and crisis management preferred.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Experience leading member engagement programs.
• Proven interpersonal and communication skills.
• Attention to detail to maintain consistent and timely communications
• Proficiency with electronic spreadsheet and word processing applications.
• Experience with project management and crisis management preferred.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.