Website Operations Department
Ensure new members are connected to desired ensembles and provide assistance needed to participate.
Position Type
Reports to |
Volunteer
Operations Manager |
JOB SUMMARY
Oversees onboarding and retention of members of the organization. This includes operating the process to onboard new members, iterating materials, improving accessibility, overseeing member communication portals, and managing retention programs.
DUTIES & RESPONSIBILITIES
- Operates process to receive new member requests and ensure those individuals connect with the next opportunity to join an ensemble.
- Iterates and maintains materials for prospective members including current season information.
- Understand the status and membership needs of each ensemble in the organization.
- Assists members with accessibility needs to participate including connecting them with peer members and staff to provide additional assistance as well as connecting to inclusion programs.
- Manages member circles and retention programs to increase inclusion.
- Utilizes effective communication and interpersonal skills that align with and support the organization’s Mission and Core Values.
- Complies with the organization’s by-laws, policies, procedures, and member covenants; seeks clarification and guidance as necessary.
KNOWLEDGE / SKILLS / ABILITIES
- Experience leading member engagement programs.
- Proven interpersonal and communication skills.
- Attention to detail to maintain consistent and timely communications
- Proficiency with electronic spreadsheet and word processing applications.
- Experience with project management and crisis management preferred.
PHYSICAL DEMANDS / WORK ENVIRONMENT
- Experience leading member engagement programs.
- Proven interpersonal and communication skills.
- Attention to detail to maintain consistent and timely communications
- Proficiency with electronic spreadsheet and word processing applications.
- Experience with project management and crisis management preferred.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
To apply for this job email your details to executivedirector@rainbowcity.org